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  • 5 Skills That Make You Indispensable

    September 13, 2017, 3:45 PM - 4:45 PM, 805-V

    There are several skills that each of us should possess to make us indispensable to our employers and our customers. This course will cover each of those skills...

    • Language: English

  • Creating Memorable Patient Experiences

    September 13, 2017, 3:45 PM - 4:45 PM, 901-V

    Why should patients choose your office for their eye care needs with all the other options available? It's important to find ways to create personalized patien...

    • Language: English

  • Customer Expectations - Breaking the Mediocre Mindset

    September 14, 2017, 9:45 AM - 10:45 AM, 901-V

    This seminar is designed to give participants the tools needed for providing world class customer service. At the conclusion of the seminar, each participant ...

    • Language: English

  • Customer Service 101+, When That's Not Enough!

    September 15, 2017, 5:00 PM - 6:00 PM, 705-V

    Sometimes it SEEMS that even though you try to "bend over backwards", it's not enough to satisfy some people. Is it perception or reality? This course will pres...

    • Language: English

  • How to Irritate Your Patients

    September 14, 2017, 5:00 PM - 6:00 PM, 903-V

    Sometimes the best way to understand something is to identify and understand its opposite. After attending this tongue-in-cheek-yet-serious one-hour, dynamic se...

    • Language: English

  • How To Use Surveys to Generate Profits and Improve Service

    September 14, 2017, 5:00 PM - 6:00 PM, 1003-V

    Why guess what your patients are thinking? They will tell you exactly what you need to know, if you know the right way to ask. Learn to use surveys to make sur...

    • Language: English

  • Needs Based Selling

    September 13, 2017, 1:30 PM - 3:30 PM, 505-V

    The difference between a salesperson and a consultant is the ability to listen to the consumer's needs and address each one. This course will help you become th...

    • Language: English

  • Patient Communication and Sales Strategies

    September 14, 2017, 2:45 PM - 4:45 PM, 1007-V

    Today's patients are more demanding and have higher expectations than ever before. The Baby Boomers are accustomed to getting what they what when they want it. ...

    • Language: English

  • Refresh Your Office - What You Need to Know

    September 15, 2017, 8:30 AM - 9:30 AM, 1007-V

    Socializing the physical experience our patients have in our offices is critical to our ongoing success. With the growth of the Warby-Parker phenomenon and the ...

    • Language: English

  • The 7 Habits of Highly Effective Opticians

    September 14, 2017, 2:45 PM - 4:45 PM, 901-V

    This two-hour course was developed around the framework of Dr. Stephen R. Covey's bestselling masterwork, The 7 Habits of Highly Effective People. It is neither...

    • Language: English

  • What Your Patients are Saying About You

    September 14, 2017, 9:45 AM - 10:45 AM, 907-V

    Our patients walk away from their experiences with us confused and frustrated. Why? What are we saying and or doing to cause this? Understanding how to explain ...

    • Language: English

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