Manager's To Do List: Customer Service

Manager's To Do List: Customer Service

September 16, 2017, 4:00 PM - 5:00 PM


At each point of contact with your customer/patient you need to maximize their experience. You also need to aim for consistency. This aligns your staff and customers to successfully manage each other's expectations and assure that you have a successful transaction each and every time.


  • Selina McGee



    Precision Vision

Type of Session

  1. Type of Session Course

Course Number

  1. Course Number 45B1

Pending Accreditations

  1. A - ABO Yes
  2. C - COPE No
  3. FL-OD - Florida State Board of Optometry No
  4. FL-OP - Florida State Board of Opticianry No
  5. FL-T - Florida State Board of Opticianry – Technical No
  6. N - NCLE No
  7. NYS-CL-A - New York State Opticians - Contact Lenses - Advanced No
  8. NYS-CL-B - New York State Opticians - Contact Lenses - Basic No
  9. NYS-CL-I - New York State Opticians-Contact Lenses-Intermediate No
  10. NYS-D-A - New York State Opticians-Dispensing-Advanced No
  11. NYS-D-B - New York State Opticians-Dispensing-Basic No
  12. NYS-D-I - New York State Opticians-Dispensing-Intermediate No
  13. O - Orals No
  14. P - AOA Paraoptometric Commission No
  15. T - TQ-CEE No
  16. TPA - Therapeutic No
  17. J - JCAHPO No


  1. Track
    Manager's To Do List
    Retail Track

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