5 Skills That Make You Indispensable

5 Skills That Make You Indispensable

September 13, 2017, 3:45 PM - 4:45 PM


There are several skills that each of us should possess to make us indispensable to our employers and our customers. This course will cover each of those skills by addressing our ability to problem solve on the fly while maintaining consistency in our approach to customer service. We will learn to communicate better with our customers, co-workers, and vendors. Selecting the right frame for the customer as well as for your store's frame boards will also be discussed as well as how to get the most out of your marketing skills. Each of these skills will make you the best optician for your office, your boss, and most importantly, for your customer.


  • Kevin Harrison



    Heritage Vision Center

    A second generation optician, Kevin Harrison has been around the optical industry since 1977. Upon graduation from the University of Southern...


Documents available after booking session

Type of Session

  1. Type of Session Course

Course Number

  1. Course Number 12B1

Pending Accreditations

  1. A - ABO Yes
  2. C - COPE No
  3. FL-OD - Florida State Board of Optometry No
  4. FL-OP - Florida State Board of Opticianry No
  5. FL-T - Florida State Board of Opticianry – Technical No
  6. N - NCLE No
  7. NYS-CL-A - New York State Opticians - Contact Lenses - Advanced No
  8. NYS-CL-B - New York State Opticians - Contact Lenses - Basic No
  9. NYS-CL-I - New York State Opticians-Contact Lenses-Intermediate No
  10. NYS-D-A - New York State Opticians-Dispensing-Advanced No
  11. NYS-D-B - New York State Opticians-Dispensing-Basic No
  12. NYS-D-I - New York State Opticians-Dispensing-Intermediate No
  13. O - Orals No
  14. P - AOA Paraoptometric Commission No
  15. T - TQ-CEE No
  16. TPA - Therapeutic No
  17. J - JCAHPO No


  1. Track
    Business Solutions - Customer Experience

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