Reducing Redo's

Reducing Redo's

September 14, 2017, 7:15 AM - 8:15 AM


Customer satisfaction is critical for the success of any business, including the eyecare business. We all see re-dos as a necessity. And we also know that re-dos are costly. Not just in financial profitability, but oftentimes in credibility as well. So how can we recognize and reduce the number of re-dos?


  • Michael Della Pesca



    Quantum Optical, Inc.

    Michael Della Pesca, ABOM - As president of Quantum Optical, Michael is a pioneer in the field of e-learning and education for eye care...


Documents available after booking session

Type of Session

  1. Type of Session Course

Course Number

  1. Course Number 21O1

Pending Accreditations

  1. A - ABO Yes
  2. C - COPE No
  3. FL-OD - Florida State Board of Optometry No
  4. FL-OP - Florida State Board of Opticianry No
  5. FL-T - Florida State Board of Opticianry – Technical Yes
  6. N - NCLE No
  7. NYS-CL-A - New York State Opticians - Contact Lenses - Advanced No
  8. NYS-CL-B - New York State Opticians - Contact Lenses - Basic No
  9. NYS-CL-I - New York State Opticians-Contact Lenses-Intermediate No
  10. NYS-D-A - New York State Opticians-Dispensing-Advanced No
  11. NYS-D-B - New York State Opticians-Dispensing-Basic Yes
  12. NYS-D-I - New York State Opticians-Dispensing-Intermediate No
  13. O - Orals No
  14. P - AOA Paraoptometric Commission No
  15. T - TQ-CEE No
  16. TPA - Therapeutic No
  17. J - JCAHPO No


  1. Track
    Dispensing Essentials

We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Privacy & Cookies page. Please note that by using this site you are consenting to the use of cookies.