Customer Expectations - Breaking the Mediocre Mindset

Customer Expectations - Breaking the Mediocre Mindset

September 14, 2017, 9:45 AM - 10:45 AM

901-V

Language:
English

This seminar is designed to give participants the tools needed for providing world class customer service. At the conclusion of the seminar, each participant will understand that excellent customer service must be a part of their company's culture.

Speakers

  • Michael Vitale

    Speaker

    ABOM, LDO, NCLEC

    The Vision Council

    Michael Vitale has been in the optical industry since 1977 and currently holds the position of Technical Director & Lens Division Liaison for The...

Documents

Documents available after booking session

Type of Session

  1. Type of Session Course

Course Number

  1. Course Number 23B3

Pending Accreditations

  1. A - ABO Yes
  2. C - COPE No
  3. FL-OD - Florida State Board of Optometry No
  4. FL-OP - Florida State Board of Opticianry No
  5. FL-T - Florida State Board of Opticianry – Technical No
  6. N - NCLE No
  7. NYS-CL-A - New York State Opticians - Contact Lenses - Advanced No
  8. NYS-CL-B - New York State Opticians - Contact Lenses - Basic No
  9. NYS-CL-I - New York State Opticians-Contact Lenses-Intermediate No
  10. NYS-D-A - New York State Opticians-Dispensing-Advanced No
  11. NYS-D-B - New York State Opticians-Dispensing-Basic No
  12. NYS-D-I - New York State Opticians-Dispensing-Intermediate No
  13. O - Orals No
  14. P - AOA Paraoptometric Commission No
  15. T - TQ-CEE No
  16. TPA - Therapeutic No
  17. J - JCAHPO No

Categories

  1. Track
    Business Solutions - Customer Experience

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